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Data protection declaration for Norkring België N.V.

 Data protection declaration

 This data protection declaration describes what information we collect from our customers and visitors to our Internet pages. It also describes how and why we collect and use the information, as well as how we safeguard our customers' rights and comply with the rules in the data protection legislation.

 The collection, storage, alignment, disclosure and other processing of personal data is regulated by the General Data Protection Regulation / “Algemene Verordening Gegevensbescherming” (EU Regulation 2016/679 dated 27/04/16). Among other things, the Regulation stipulates stringent requirements regarding the confidentiality and security of how personal data is processed.

 

Controller

 Norkring België N.V. is the controller responsible for the company's processing of personal data. In legal terms, the "controller" is considered to be the person who determines the purpose of the personal data processing, and which means are to be used to process it. It is the controller who is responsible for ensuring that personal data is processed in accordance with the Regulation. You can find contact information for Norkring België N.V. at the bottom of this data protection declaration.

 

What types of personal data are processed?

 When you are a customer of Norkring België N.V., we will store contact information such as your name, company address, telephone number and email address.

 We will also store emails and other written communication that we receive from you, including any feedback you give us regarding your customer relationship, the services we provide, our customer service etc.

 If we receive any information from you after you have consented to participate in any of our surveys, user panels or competitions, or consented to receive newsletters and updates or participate in similar activities, then we will store this information.

 

The purpose of the processing — what the information is used for

 Contact information, information about your customer relationship and any other information we receive from you is stored primarily in order to enable us to manage your customer relationship. This includes processing your orders, sending you accurate bills, handling payments and communicating with you regarding your customer relationship, and providing you with any necessary help and useful information. The information also enables us to analyse, customise and improve the service we provide and how we communicate with you.

 

 How long the information will be kept

 We will keep personal information only for as long as it is necessary with regard to the purposes described in the section above, or to meet specific legal requirements. This means that the storage period for different types of information may vary depending on relevant legislation. We need to keep contact information for as long as you have a customer relationship with us.

 

Who we share the information with

 Norkring België N.V. has agreements with contractors who perform services such as fault repair and maintenance in connection with our business and the services we provide. Third parties such as these will be given access to any information they require, for the same purposes as described above.

 We sign written contracts with the third parties with whom we share information, and stipulate clear requirements regarding compliance with applicable data protection legislation, including the requirements regarding information security. When third parties such as these are located outside the EU, we use the EU Commission's standard contract when required, which safeguards the privacy of the individual and ensures a satisfactory level of protection. This standard contract can be found here  : http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2010:039:0005:0018:EN:PDF

 Whenever it is required by law or legal ruling, or is necessary for the investigation of possible criminal acts against our business, the relevant information may be disclosed to the public authorities or any other parties with a legitimate right to this information.

 

 How we protect your information

 We work methodically and systematically to safeguard data security, and use both technical and organisational security measures to protect any stored personal data from unauthorised access and use.

 Whenever we share personal data with third parties, we demand the same data security requirements of them.

 

 Management of and changes to the stored information

 It is important that the contact information we have registered about you is correct and up to date. You can contact us directly if you have any questions about the information we store about you, or would like access to this information. If you discover any errors or if any of the information has changed (e.g. there are changes to your address, telephone number or email address), we would be grateful if you could contact us as soon as possible, so that we can update the information.

  

Cookies and web beacons

 Cookies are small data files which are stored on your device when you browse and use websites and services on the Internet. Norkring België N.V. does not currently use cookies or web beacons.

 

Contact information

 If you have any questions or you would like to contact us in relation to this data protection declaration for any other reason, you can use the following contact information:

 

info@norkring.be

 

Norkring België N.V.

Frankrijklei 106

2000 Antwerp

Belgium

 

 *****

 

As a wholly-owned subsidiary of Telenor, Telenor's global data protection guidelines also apply to Norkring België N.V. You can find more information about Telenor's global privacy and data protection guidelines at https://www.telenor.com/sustainability/responsible-business/privacy-and-data-protection/

 This data protection declaration was last updated on 15 February 2018.